Short answer: All of them. Longer answer: Luminary Media functions primarily in a remote environment, but we pride ourselves in quick response times. We recommend at least one Zoom call at the beginning of your project, but we can work with your communication preferences! We often use email, and we'd be more than happy to schedule a time for a phone or video call if you'd prefer to discuss things that way. Depending on the project, you may also have the opportunity to comment directly on the design.

Yes. Luminary Media is run by Sara Ingram, a freelance graphic designer and content creator.

Our design process can be divided into four stages: Preparation: This stage begins immediately after the order is placed. We will reach out via email to discuss needs and expectations. If the cost of the project is not yet defined, we will discuss budget parameters. A contract will be signed. Inspiration: We begin planning your designs. If we are creating a style guide for your business, marketing campaign, or website, we will present our ideas and research in a mood board with brand direction, and you will provide feedback. Creation: Any necessary approvals are made, and we will create your content and present final designs for your feedback. Any revisions are made. Finalization: Once we come to a final agreement, you will pay any remaining invoice balance, and all files are delivered.

Thank you for your business! We look forward to working with you. We will email you shortly with a contract to sign and questions about your project. Once we finish this pre-design phase, it's time for us to start designing! We will project a completion timeline for you as well.

Premade packages are for simpler projects as well as to give you an idea of a price range. Most clients will opt for a customized quote because their needs don't exactly fit any premade package, and that's okay! We want to make sure you have everything you need and nothing that you don't want. To request a quote, just send us an email at luminarymediaservices@gmail.com, and we will be happy to discuss your vision.

It is common during the design process to add on more items. This will be handled on a case-by-case basis, but an updated invoice will be provided once final payment is expected. You can visit our "Hire Us" page to pay bills online. Email us at luminarymediaservices@gmail.com if you have any questions.

Delivery time depends on the project. An estimated timeframe will be given when you make a purchase or request a quote.

All projects (social media posts, flyers, postcards, etc.) have two free revisions included. Additional revisions will cost an extra fee.

After a project is completed, it is only guaranteed that we retain all source files for three months. After that timeframe, they may be deleted from our archive. This means that if you request more edits in the future, we may no longer have the file to edit. If you are planning to do further business with us, it is a worthy consideration to have us store your files for you in our archive. This will free up your own personal storage while also retaining the background files that aren't included in your deliverables. To have us retain your files, we simply ask that you pay a subscription of $1/month for each 5 GB of footage we store.

Printed media are not included in any packages, only the ready-to-print digital designs. However, if you would like your designs printed (i.e. flyers, business cards, etc.), we can work with our vendor to have those printed and delivered to you. Extra fees will apply.

We provide both vector and raster files upon delivery. For example, for logos, you will receive a png file with transparency and an svg file. Print projects will be delivered as a pdf and jpg. Additional file types may come with an additional fee.

Become a member of our site and gain access to file sharing. All file transfers can be completed onsite. Alternatively, you can request that your files be shared through WeTransfer, Google Drive, or Dropbox.

Source files are the original design file of a project. At Luminary Media, we work primarily with Adobe software, so example source files would be the original Photoshop, Illustrator, or InDesign file (.psd, .ai, .indd). Luminary Media owns the copyright on all source files (these files can be edited and any alterations would therefore infringe the original licensing), so they are not delivered when a project is finalized. Instead, designs are delivered as file types such as .pdf, .svg, .eps, .png, .jpg, etc. If you are looking to hire Luminary Media for future projects, it is a good idea to request that we save these files for later. You can have us archive these files for as little as $1/month. Otherwise, to save storage space, we are only liable to retain them for 3 months after project delivery.

Onsite, we accept all major credit cards and PayPal. You can also find our Venmo and CashApp links at https://linktr.ee/payluminarymedia.

For graphic design projects, invoices are immediately issued and must be paid before final delivery. For website designs, 50% payment is required upfront and the remaining 50% is paid after the design is complete but before website ownership is transferred to you. All high-resolution and watermark-free files will only be made available upon 100% payment.

That's okay! Just email us at luminarymediaservices@gmail.com or send us a message through our contact form and we will issue a refund.

We're sorry you are not satisfied. You can purchase additional revisions if you would like to modify your project. If the order is still in the Preparation stage, you may receive a full refund. However, if we have already begun working on your project, your order is only eligible for a partial refund. Unfortunately, we cannot offer full refunds if the project is already in progress because they take an extensive amount of work, and our designer's time cannot be refunded. You may request your partial refund by emailing us at luminarymediaservices@gmail.com.